Tata Communications, NiCE Push for AI-Led, Agent-First Contact Centres
PositiveArtificial Intelligence

Tata Communications and NiCE are collaborating to enhance contact centers with AI-driven solutions that prioritize agent efficiency and customer satisfaction. This partnership is significant as it aims to revolutionize how businesses interact with customers, making processes smoother and more effective. By leveraging AI, they hope to empower agents with better tools, ultimately leading to improved service quality and customer experiences.
— Curated by the World Pulse Now AI Editorial System



