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Ticketmaster Claims in Letter to Congress That It ‘Does More Than Anyone to Get Tickets Into the Hands of Real Fans’; NIVA and NITO Do Not Agree

Variety•Monday, October 20, 2025 at 9:30:56 PM
NeutralEntertainment
Ticketmaster Claims in Letter to Congress That It ‘Does More Than Anyone to Get Tickets Into the Hands of Real Fans’; NIVA and NITO Do Not Agree
Ticketmaster has recently communicated to Congress that it is taking significant steps to ensure that tickets reach genuine fans rather than scalpers. The company is implementing measures such as banning multiple accounts, requiring taxpayer ID verification for resellers, and utilizing AI for quicker detection and cancellation of bot-purchased tickets. This comes amid ongoing scrutiny from the Federal Trade Commission, which has filed a lawsuit against Ticketmaster. While the company asserts its commitment to fans, organizations like NIVA and NITO express skepticism about these claims, highlighting the ongoing debate over ticket accessibility.
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