Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong

The Guardian•Monday, October 6, 2025 at 6:00:04 AM

In a recent Consumer Champions special, Anna Tims highlights the troubling experiences of Airbnb and Booking.com users facing disastrous stays. One couple's holiday in Provence turned into a nightmare when a 100-year-old oak tree fell on their rental cottage, causing significant damage and endangering their safety. Such incidents underscore the risks travelers face when booking online accommodations and the challenges in securing refunds, making it crucial for consumers to be aware of potential pitfalls in the rental market.

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