The Wayfair exec who thinks physical stores are key to winning the e-commerce furniture game

FortuneMonday, September 29, 2025 at 11:03:53 AM
The Wayfair exec who thinks physical stores are key to winning the e-commerce furniture game
Wayfair is taking an exciting step forward by integrating physical showrooms into its e-commerce strategy. This move aims to enhance customer experience through rapid delivery and loyalty programs, making it easier for shoppers to connect with the brand. By blending online convenience with in-person interaction, Wayfair is positioning itself to better compete in the furniture market, which is increasingly reliant on both digital and physical presence.
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