IRS has a bizarre habit of hanging up on callers

The Washington TimesMonday, October 13, 2025 at 3:48:45 PM
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IRS has a bizarre habit of hanging up on callers
A recent audit by the IRS's inspector general reveals a troubling trend: the agency is hanging up on taxpayers during calls. This issue affects 15% of customer service interactions, leaving many individuals frustrated and without the assistance they need. This matters because it highlights ongoing challenges within the IRS's customer service operations, potentially impacting taxpayers' ability to resolve their issues effectively.
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