Water companies told to refund £260m to customers for poor performance

BBC NewsThursday, October 23, 2025 at 3:24:29 PM
Water companies told to refund £260m to customers for poor performance
Water companies in the UK have been ordered to refund £260 million to customers due to poor performance, highlighting ongoing issues in the sector. This decision comes as bills are set to rise to fund necessary improvements to water infrastructure, raising concerns among consumers about the balance between service quality and costs. It matters because it reflects the growing frustration of customers who expect reliable services while facing increased charges.
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