Australian banks ignore thousands of customers’ hardship requests

The GuardianSaturday, October 18, 2025 at 7:00:55 PM
Australian banks ignore thousands of customers’ hardship requests
Recent reports reveal that Australian banks are neglecting thousands of customers who have submitted hardship requests, relying instead on automated systems that provide generic responses. This is concerning because it highlights a lack of personalized support for individuals facing financial difficulties, raising questions about the banks' commitment to customer care and regulatory compliance.
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